Please read our returns policy prior to purchasing from Dwyers in order to familiarise yourself with our policies on returns, refunds, repairs and your legal rights.

We also recommend you inspect any goods that we deliver to you or that you collect from one of our stores, to ensure you are completely satisfied, ensuring that all products are of acceptable quality and are as described.

We can change or cancel an order up until it is dispatched. If the order has been dispatched, you can return the goods to us and we will organise a refund. Such refund will not be later than 14 days from notice to us of order cancellation.

Submit your return to:
Dwyers
Forge Hill
Airport Road
Cork

Your right to cancel your order

When you purchase online you have a statutory right to cancel your order for any reason within 14 days; you then have 14 days from the date you cancelled the order to return the product to Dwyers. It is your responsibility to take reasonable care of the goods prior to returning them; you are responsible for any diminished value of the goods resulting in the handing of the goods beyond what is necessary to establish their functionality and suitability.

Please note:

• You will be responsible for the cost of returning the goods to us. A full refund of the value of the goods will be issued upon proof of the items being returned.
• Hygiene seals on any personal care products such as shavers must be intact.
• Customised or personalised goods cannot be refunded or exchanged.
• You the customer are responsible for the due care of the products being returned.

This Returns Policy is in accordance with The European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013.

Goods Damaged in Transit

Damaged goods need to be reported within 24 hours of delivery. Please contact weborders@dwyers.ie or call 021 4965880 to report any damages. We will arrange to have the goods returned and either offer a replacement or refund the price to you.

Refunds

Refunds will be made by us via the method of payment you used to make your online purchase. Refunds will normally be processed within 3-5 working days.

Return of Faulty Goods

If a product is defective in any way, please arrange to return the item by contacting weborders@dwyers.ie calling 021 4965880. An acknowledgement or your request to return will be provided. We will either deliver a new one to you or refund you the cost of the product. In some cases an inspection of the product by a qualified engineer may be required. A repair or replacement product may be offered. Standard delivery charged will be refunded.

Repair of Faulty Goods

Goods returned for repair will be assessed and/or repaired within a reasonable time frame. These times may vary due to reasons beyond our control. If items are deemed to have been damaged due to misuse or accident, or in cases where your statutory rights or any manufacturers warranty do not apply; you may be required to pay labour, assessment and/or freight charges.

We recommend that you back up data stored on any devise prior to sending it back for repair as the repair or replacement may result in a loss of said data. This includes files stored on hard drives, photos and music stored on mobile devices. We will not be responsible for any data loss.

To return your order(s) please contact sales@dwyers.ie or call (021) 496 5880.